Introduction #
OneXtel is a leading CPaaS (Communication Platform as a Service) provider that offers seamless, end-to-end communication solutions. Our product offering includes channels like SMS, Voice, Whatsapp, Chatbot, RCS, and EMail services tailored for businesses of all sizes.
Prerequisites:
1.An active Onextel WhatsApp account on 365cx.io
2.An active MoEngage account
3.WABA Number
Configure Onextel as a WhatsApp connect provider for MoEngage
Integration Steps
Create a Channel in 365cx.io (Onextel)
- Log in to your 365cx.io account.
- Navigate to the channel creation section.
- Create a new channel by entering the following:
o WABA Number: The valid WhatsApp Business Account number.
o Credentials: Enter your authentication details as required.
Create a Submission URL
After creating the channel in Onextel, you will receive the channel ID. Use this ID to construct the Submission URL by replacing <Channel Id> in the following URL:
https://365cx.io/relaybridge/webhook/whatsapp/moengage/<Channel Id>
Example:
Create a WhatsApp Channel in MoEngage
1. Log in to your MoEngage account.
2. Navigate to Settings -> Channels -> WhatsApp.
3. Under “Sender Configuration” tab, click + Add Connector and select Dev from the list. 4. Fill in the following fields:
o Sender’s Name: Enter the name of the sender.
o WhatsApp Business Number: Provide the number and country code (as mentioned in Step 1).
o API URL: Paste the Submission URL you created in Step 2.
Share the Delivery Report Callback URL
1. Obtain the Delivery Report Callback URL.
2. Share this URL with the Support Team for further assistance and monitoring.